Return Policy – Anodes
Customer satisfaction is our highest priority. It really is, as without satisfied customers we indeed have nothing.
If you are not 100% satisfied with any of our merchandise for any reason simply return it to us within 30 days and we’ll issue you a refund to your credit card or PayPal account. If your return is made after 30 days, we will issue a coupon code credit towards a subsequent purchase from our store. Refunds are for merchandise that is returned to us in good condition.
Returned merchandise must be properly packaged and arrive back to us in original condition. Specifically, anodes that have oxidized due to exposure to water or weather may not be returned.
All shipping fees you’ve incurred are not refundable, including the cost of “free” shipping if the balance of your order falls under our $100.00 threshold for free shipping.
This Return policy also applies to orders that are returned to us as “undeliverable”. All shipping costs will be deducted from the amount refunded. If a package is refused at delivery, return shipping will be deducted from the amount refunded.
Anodes that are returned may be assessed a 20% restocking fee to cover the costs associated with packaging, materials, and credit card processing fees along with the actual cost of outbound shipping being deducted from any refund. Items classified on your order as “Special Order” are not returnable.
Please list your order number on the front your package and return to us at:
Returns Department (RMA # [Order Number])
569 Main Street
Hudson, MA 01749